This professionally-developed presentation is designed as a 40-60 minute overview of the topic. Many customers use the presentation as part of a group learning event, individual training at a computer, or as foundation slides for a more detailed or customized training presentation.
The presentation is delivered in native Microsoft PowerPoint format for easy customization. All slides may be changed to accommodate your desired use. The only restriction is that the presentation cannot be resold without permission of Superfactory.
- Number of slides: 97
- Download sample slides here
Table of Contents:
- Introduction
- What is Quality
- Service Quality
- Evolution of Quality
- Total Quality Management
- Employee Involvement
- Cost of Quality
- Quality Awards
- The Quality Management System
- 1. Leadership
- 2. Strategic planning
- 3. Customer satisfaction
- 4. Performance management
- 5. Human resources
- 6. Supplier partnerships
- 7. Results
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