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Lean and Six Sigma Courses Error-Proofing Business Processes -- 7 hour Web-Based Course

USD $150.00 *Web Certificate Course*

Error-Proofing Business Processes Course Outline -- 10 Lessons Course Description Error-Proofing Business Processes is a computer-based training course designed specifically for those working in offices and transactional environments. This course explores how to error-proof the transactional processes by studying both the server-side (service provider) and the customer-side of the transaction. Techniques to uncover the root cause of errors and then prevent their recurrence are covered. With Error-Proofing Business Processes, you will not only learn a systematic way to error-proof processes and services, but you will also see many of examples of error-proofing solutions applied to real-life recurring problems. Most people learn error-proofing skills by seeing examples and then applying similar solutions to their own problems. That’s why Error-Proofing Business Processes is loaded with examples. We hope these examples will trigger implementation of more error-proofing solutions in your organization. The Error-Proofing Business Processes training program consists of two Units each with five Lessons and a Challenge (assessment test) designed to test the learner’s comprehension of the body of knowledge covered in that Unit. target Audience Business support staff and management, office workers and other non-manufacturing personnel. Those who are in direct manufacturing or manufacturing management roles may also want to consider the Mistake-Proof It. Course Length The estimated time to complete the course is 5 hours however the amount of time a learner spends on the course is learner controlled and is therefore variable. Course Objectives Upon completing this course, learners should be prepared to: • Understand the goal and language of error-proofing. • Recognize error-proofing solutions in everyday life and use these solutions as triggers for ideas to error-proof transactional processes. • Be familiar with the transactional model of a process and understand how errors can be introduced from the service provider's side and from the customer's side of the transaction. • See the value of improving processes so that errors are prevented instead of relying on detection to find errors. • Be aware of common techniques for achieving all four types of error-proofing effects. • Have a basic understanding of how to identify the root cause of errors and address root causes of errors by develop error-proofing solution candidates and evaluate candidates to determine the best solution for the situation. • Understand how the Seven Wastes represent chronic process errors and why these chronic errors are as important to address as acute errors Unit 1 - Error-Proofing Primer Lesson 1: The Error-Proofing Mindset • Understand the error-proofing mindset. • Recognize that to error-proof a process or system the root cause of errors must be found and addressed. Lesson 2: Error-Proofing in Everyday Life • Be aware of examples of common error-proofing in action in everyday life. • Understand that error-proofing does not require elaborate efforts or complex systems. Lesson 3: Why Errors Are Made • Realize that errors are usually due to process problems, not people problems. • Become familiar with the transactional model of process and some of the complexities. Lesson 4: How Transactions (Can) Go Wrong • Understand some of the reasons transactional processes tend to be so complex. • View errors by service providers into the categories of tasks, treatment and detractors/attractors and by customers into groupings of preparation, encounter and resolution. Lesson 5: How Error-Proofing Works • Become familiar with error-proofing effects, outcomes and solutions. • Understand how error-proofing solutions are best developed in a team environment using a structured, data-driven problem-solving approach. Challenge • An assessment of the learner’s understanding of the body of knowledge Unit 2 - Effects of Mistake-Proofing Lesson 1: Forms of Error-Proofing Solutions • Know that error-proofing solutions are a combination of effects and outcomes. • Be aware of common techniques to achieve each of the four types of effects. Lesson 2: Error-Proofing Solutions • See how error-proofing solutions are best developed using a team problem-solving process. • Be familiar with establishing team roles and responsibilities and how to clarify the problem. • Understand how to focus on the root cause. • Know how to formulate an error-proofing solution and develop an action plan to implement it. Lesson 3: Evaluating Solutions • Learn how to evaluate whether solution candidates are practical, feasible and cost-effective. • Be able to evaluate the robustness of solution candidates. Lesson 4: Error-Proofing & the Seven Wastes • Recognize the Seven Wastes as chronic, hidden form of errors. • Recognize the Seven Waste in terms of the Transactional Process Model with both server-side and customer-side causes. Lesson 5: Complementary Error-Proofing Tools • Learn how to apply the Five-Whys, Comparative Analysis, Timeline Analysis and Cause & Effect Diagrams as error-proofing investigative tools. • Become familiar with how additive data picture tools help paint a picture of the problem. Challenge • An assessment of the learner’s understanding of the body of knowledge

Review opStrat Solutions provides a growing list of training and skills development opportunities to enhance organizational effectiveness. The training Workshops and onlilne training utilize multi-media and interactive formats to maximize skills development and enjoyment. Online Training Online training provides unparalleled training flexibility for schedule-challenged people throughout the organization. Consider the advantages: Interactive multi-media format -- much more interesting than a book and more personalized than a classroom Complete the online training when time is available -- no schduled meetings or workshops No need to miss anything when an interuption demands your attention -- just pause the training Repeat any part of the onlilne training to ensure understanding Work at your pace -- not the pace of a class. Go faster through familiar material or slower to focus on details Come back to the online training for a refresher. Integrated testing ensures understanding, all in the privacy of your office or home Many courses provide completion certificates Department managers and corporate training functions can monitor progress and record corporate training documentation Stop and re-start training without having to remember where you were. The systems take care of bookmarking. The certificate courses provide detailed knowledge of specific subjects and a completion certificate upon completion. opStrat Solutions has partnered with world class courseware developers to provide a growing list of web-based training materials. In many cases extended access has been arranged to enhance your ability to come back for a refresher update. Company Overview opStrat Solutions provides the insight of a manufacturing professional with highly developed technical and analytical skills and over 30 years experience in a broad range of manufacturing sectors and disciplines. opStrat Solutions helps organizations to be more profitable by reducing waste, inventory, and delivery times. The methods include a blend of training, coaching and mentoring, and operational leadership that is focused on fulfilling all customer needs while reducing capital employed and the cash-to-cash cycle time. Typical Benefits include: Improved financial flexibility, reduced costs, and improved quality drive increased margins and profits. Improved process flows generate results that happen naturally with a reduced need for supervision and technical support. Reduced delivery times create greater opportunities to command increased selling prices, further increasing the operating margins. Overhead resources become more available to support increased business volumes without increasing overhead costs.